Privacy Policy

Information we collect

We collect information you provide when creating an account, completing onboarding, booking appointments, communicating with care teams, and using platform features.

This may include contact details, demographic information, health-related information you choose to share, appointment history, payment-related metadata, and technical data such as device and usage logs needed to operate the service securely.

How we use information

We use personal information to provide telehealth services, authenticate users, schedule and manage appointments, process payments, improve platform reliability, communicate with you about care, and meet legal and regulatory obligations.

We do not sell personal information.

Health information protections

Health information is handled with heightened care and in accordance with applicable privacy laws and our internal security practices. Access is limited to authorized personnel and providers who need the information to deliver care or operate the platform.

Sharing and service providers

We may share information with healthcare providers involved in your care, payment processors, hosting and infrastructure vendors, and other service providers that help us operate the platform under contractual safeguards.

We may also disclose information when required by law or to protect the safety of users and the public.

Security and retention

We use administrative, technical, and organizational measures designed to protect information. No system is completely secure, but we work to reduce risk through access controls, encryption in transit where appropriate, and monitoring.

We retain information for as long as needed to provide services, comply with legal obligations, resolve disputes, and enforce agreements.

Your choices

You may update certain account information in your profile settings. Depending on your location and applicable law, you may have rights to access, correct, or request deletion of personal information, subject to legal and clinical recordkeeping requirements.

To make a privacy request, contact hello@zentromind.com.

Updates to this policy

We may revise this Privacy Policy from time to time. Material changes will be reflected by updating the date at the top of this page.